Shipping Policy.
For perishable products, All Hawaii and West Coast (CA, NV, OR, UT, AZ, ID, WA) orders are shipped on Monday-Thursday and arrive the next day. Other Area orders are shipped Monday- Wednesday and arrive in 2 days. If you order before 10 noon HST, your order will ship the same day.
For non-perishable products, All orders are shipped on Monday-Friday and arrive in 3 to 8 days. If you order before 12 noon HST, your order will ship the same day.
We ship anywhere in the U.S. Orders are shipped out of BigIsland Hawaii. We ship using FedEx priority overnight for perishable orders, and USPS for non-perishable orders.
We are not responsible for order errors such as the wrong delivery address. Please double-check the delivery address at check out.
Please contact us immediately if you would like to change your order or receive a refund as some orders are processed immediately. Email sales3@ulumanahawaii.com or call (808) 334-0034.
We will not be responsible for orders left at the customer's front doors and confirmed as delivered by the carrier. And for perishable products, we will not responsible for their liveness when the product is getting arrived.
If an item that you've ordered is unavailable, you will have the option to wait 7 days for the item to come back in stock, get a refund, or replace the item with one of equal or lesser value. We will contact you if this happens.
In the event your order is returned to our warehouse as undeliverable, unclaimed, or refused, our staff will contact you via phone or email to try and correct the problem. You will be required to pay additional shipping costs if you gave us an incorrect address. You may be asked to use a different shipping address. You may also cancel your order. Canceled orders will be refunded minus all shipping fees.
Contact Us
A better future is possible. Contact us to learn more about our mission and work, or to become involved yourself.
office@bigislandabalone.com
(808) 334-0034
73-4460 Queen Kaahumanu Hwy. #115
Kailua Kona, HI 96740